I am trying to install by typing in the activation key code, but I keep getting an error message that says "incorrect code." What do I do? : Credit-Aid / EWH Help desk and support forum

Search our Knowledge base/FAQ

I am trying to install by typing in the activation key code, but I keep getting an error message that says "incorrect code." What do I do?

Tammy F.
posted this on March 24, 2010 06:40 pm

"Incorrect code" means you are entering an incorrect name and code. This usually occurs when trying to "retype" the name and code we sent. Please try to "copy and paste" the name and code (instead of retyping) and you should have success. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window.