Activation letters are sent IMMEDIATELY when your credit card is charged. Our system is automated. If you did not receive your activation letter, first please look in your SPAM or BULK email folder. That's where they sometimes end up, because spam filters also can filter out important mail.
If you do not see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a separate location and they cannot help with technical matters. Contact our support team and we will be happy to help you very quickly, however, before you do, please read the following so we can help you.

We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:

1.Your Name and Company
2.Your Phone Number
3.Your Order Number (if you have it)
4.The exact software version you purchased
5.The EXACT email address used during the ORIGINAL purchase.
Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions.

**Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).