Need help with Credit-Aid products or services?

Here are two fast ways to get help fast:

(1) Search our knowledgebase or (2) Fill out a support ticket

Check here for an instant answer:

• Credit-Aid Download, Install, Activation or General Software Issues?
• Need Help With Credit Repair Cloud?
• Download or Install issues on a MAC? Click here
• Web Hosting Issue? Click here! (or see our Video Tutorials).
• Client Portal Issue? Click here!
• How do I get a free website for my business?
• Have Credit Questions? Need Credit Repair Training? Click here!
• Click for more common issues and solutions

**Are you a Credit-Aid Pro User? Download a Credit-Aid Pro Quick Start Guide!

Feel confident that a Credit-Aid team member will respond to your support ticket as fast as possible. The good news is that we use real people in our office in Culver City, California to respond to you personally. The downside is, because we put extra attention into every customer support question, it can take up to 8 hours before you receive a response. We generally respond quickly during office hours (Mon-Fri 9-6 PST).

*Before sending a Support Ticket please read the following:

We understand you may not be technical, but please take time to answer ALL the questions in the support ticket form. We can't help without this.

We have many products, ALWAYS tell us the exact name of the product you need help with.

Error messages are important. Include the "exact" error message text that you are seeing.

Always write from the same name and email that you purchased with or we cannot help you.

If you're trying to learn many products all at once, please slow down and read the Quick Start Guide.

	DON'T call our sales desk for technical support. Sales people aren't tech support and they can't help you. Fill out a support ticket.
	DON'T send support messages typed on cell phones. They're too hard to understand! Please write from your computer.
	Please DON'T send multiple support tickets over and over. This delays response because a new email moves you to the end of the queue.

Customer Support is our top priority. Fill out a Support Ticket, include clear details and we will help you fast!

If a reasonable time has passed and you have not received a response, please check your spam/bulk/junk folders.

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